Returns & Exchanges
Your satisfaction is our highest priority. If for any reason you are not satisfied, we will gladly remedy the situation by way of a full refund, exchange or merchandise credit for items returned within 10 days. All returns must be unworn, unaltered and in good saleable condition. Sales or discounted merchandise is considered a final sale. We do not offer returns, exchanges or credits on sale items, made upon order items, custom orders, scrap art skeletons, odd items beyond jewelry or items that have been modified or altered per the customers request.
The buyer is responsible for return shipping costs. We recommend you ship your return merchandise using UPS, FedEx or USPS mail. We advise that you insure your item for the full retail value to ensure that you are fully covered for postal losses, should they occur.
Please include your name, address, email, phone number, and order number in the return package. Approved refunds are issued to the original form of payment given at the time of purchase. In select cases, a 10% restocking fee may be applicable, and is determined upon receipt of return. If restocking fee is applicable, it will automatically be deducted from your return amount.
Please allow 2-3 weeks for return processing
Questions? Please contact our customer service department using the contact form below.