Faq's

I just placed an order. Will I recieve a confirmation email with my tracking number? 

Once you complete your order, you will automatically receive a confirmation email including your order and tracking number. On the day that your order is scheduled for delivery, you will receive an "out for delivery" email informing you that your parcel is set to arrive. These emails are intended to keep you up to date on delivery status.    

What is a pre-order listing? 

We are pleased to offer our online customers the opportunity to purchase our most beloved items through pre-order on JenniferFavour.com. Items offered for pre-order are clearly marked and list an estimated shipping date for your reference. Please keep in mind, shipping dates are not guaranteed and the actual shipping date may vary. When purchasing a pre-order product, your item(s) are reserved and ship as soon as they become available. You will be charged in full at the time of purchase for your pre-order.

I have a discount code, how do I use it?

To redeem your discount code, simply add your code in the discount code box at checkout. Your code will automatically deduct the discount from your total upon completion of checkout.

The following conditions apply:
•One discount code per order is valid. 
•All discount codes are subject to terms, policies and conditions.
•Discount code is valid until expiration date/time unless otherwise stated. 
•Discount codes hold no cash value and are non-transferable, non-refundable and are subject to change without notice.

How to us a discount code
I just placed an order for a gift. How will the package arrive?

Your gift will ship to the address that you provided at checkout. Your gift package will not include price tags or packaging that indicates cost. The parcel will arrive meticulously assembled and set to gift.

What do I receive when I sign up for emails?

When you sign up for emails, you will receive occasional marketing emails that share new designs, grant early access to exclusive online sales, discount codes and insider specials. If at anytime you wish to unsubscribe, it is as simple as one click.

Do you offer payment plans?
We are pleased to be offer Shop-pay/Affirm, Afterpay, and Paypal-Pay in 4. These convenient payment methods allow you shop now, receive your order right away and pay the balance over time. At checkout, you will be given the option to select your favorite payment methods.                                                  
My favorite design sold out. Will it be offered again? 
Our exclusive designs are crafted in limited runs and small batch production. Select designs have been know to make a comeback. Join our email list and we will send reminders of new collections, restocks of favorites and special online offers.
 
Are gift cards refundable? 
Gift cards purchased at JenniferFavour.com are final sale and non-refundable.                                            
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