Frequently Asked Questions

Where is the Jewelry made?
We keep our design process in house and pride ourselves in the ability to operate as an independent company.                                            
What materials do you use? 
Most of our designs are crafted from solid sterling silver. Some designs are crafted using 14k gold or 14/20 gold fill. We use only the finest raw metals, all ethically sourced from reputable companies within the United States.                                                                      
Where can I find my tracking number?
You will receive a confirmation email upon completing your order that provides a tracking number. If you have made your purchase from the SHOP website or app and have created an account there, you will be able to track the progress of your order online. You are also encouraged to track your package via the USPS website or to create an account here with us and track your package directly.
What is Preorder/Made To Order? 
Items listed as Preorder or Made To Order, are not yet made or not in our possession. Preorder and Made To Order items take extra time to ship. Please refer to the individual listing as it will always contain exact completion and shipping information.                  
How do I use my discount code? 
To redeem your discount code, simply add your code in the DISCOUNT CODE box at checkout. Your code will automatically deduct your discount upon completion of checkout.
The following conditions apply:
•One discount code per order is valid. 
•All discount codes are subject to terms, policies and conditions.
•Discount code is valid until expiration date/ time unless otherwise stated. 
•Discount codes hold no cash value and are non-transferable, non-refundable and subject to change without notice.